Author: HCMUD156

Harris County MUD 156 Billing System Update: Important Payment Instructions

Inframark is moving to new billing software and online customer portal. Please read on to learn how this will be changing how customers remit payments for monthly water usage.

You will have received an email from WaterDistrict-Inframark@Starnik.net with a link that will take you to Inframark’s portal where you can obtain your new account number, set up a new billing profile, review your bills on line, schedule auto payments, and more.

Depending on how you currently pay your water bill, you will need to take different action. Below, we have summarized the changes for each method of submitting payment:

  1. If you currently pay thru Inframark’s online portal, manually or via Auto-Pay, you will need to follow the link in the email sent to you from WaterDistrict-Inframark@Starnik.net to set up a new billing profile. If you do not see the email, please check your spam/junk folders.
  2. If you pay via check, the address to mail the check to has changed, so if you don’t use the payment coupon and provided envelope, please ensure your payment is mailed to the new address.
  3. If you pay through your bank, you will need to update your account number, which can be obtained by contacting Inframark’s Customer Service Number, or and the address the bill is being sent to.

The new pay-to address is:

Harris County MUD No. 156
P.O. Box 3264
Houston, Tx 77253-3264

If you have questions, contact Inframark Customer Service at (832) 467-1599 or email to CustomerService@Inframark.com .

Freeze Preparation

Winter weather and freezing temperatures are expected across Texas. In such conditions, it isimperative to protect the “Four P’s”: People, pets, pipes and plants.

People:

  • Keep warm and stay inside, if possible.
  • If you need to go outside, dress in layers and wear hats, gloves and an appropriate coat.
  • Avoid overexertion, as cold weather puts added strain on your body.

Pets:

  • Bring pets inside, and move other animals or livestock to sheltered areas.
  • Keep adequate food and water available.

Pipes:

  • Disconnect outdoor hoses, then drain and store in a protected area.
  • Wrap exposed faucets and pipes – including those outside the house or in unheated crawlspaces, attics, garages and other areas.

Plants:

  • Bring potted plants inside or store in garage near interior wall to provide extra warmth andprotection from wind.
  • For cold-sensitive outdoor plants, put down extra mulch and consider covering with a clothfabric of some kind to shield the plants from wind and frost.

Additionally, if you have an irrigation system, turn off the water to the system at your backflowpreventer and then drain the system so your irrigation pipes and sprinkler heads are notdamaged.

As it pertains to the dripping of faucets, we are asking and advising our residents and customers NOT to drip their faucets. This could cause a dip in water pressure at your facility. If you residewithin the greater Houston area and are part of the Regional Water Authorities (West HarrisCounty Regional Water Authority, North Fort Bend Regional Water Authority, North Harris CountyRegional Water Authority), or receive water from the City of Houston, dripping faucets will put astrain on the system resulting in low pressure or even depleting the water system.

Where you can learn more and stay updated:

Stage 1 Drought Status Activated in West Harris County: How You Can Help Conserve Water

The West Harris County Regional Water Authority has moved into Stage 1 drought status.

As a result, Harris County MUD No. 156 must also move into Stage 1 Drought Status. During Stage 1, all users are asked to voluntarily conserve water whenever possible.

Below are suggestions on how to conserve water.

Five Ways to Conserve Water

If you see a water leak, please reach out to Inframark directly at their 24/7 Emergency Number (281) 398-8211 so that the matter can be investigated immediately.

Thank you for your participation in this community conservation efforts. Every drop counts!

Sign Up for the District’s Alert System

The District has implemented an email and text alert system for the residents of Harris County Municipal Utility District No. 156. This system is designed to keep you informed of issues related to the District in a quick and timely manner. You may receive messages in either email or text alert format, or both, related to the water service in the District, drainage and sewer related topics, and other news that is relevant to the District.

The email alerts that you may receive will contain the majority of the relevant information and may occasionally direct you back to the District’s website for more details.

Text message notifications will contain a short amount of information with a link back to the District’s website where the remainder of the information can be viewed.

These notifications are a great way to stay up to date on news and issues within the District and we highly encourage you to sign up and share this information with your neighbors.

To sign up for email and text notifications, please click here to visit the sign-up page.

Voluntary Water Use Restrictions

Dear Residents,

The West Harris County Regional Water Authority (WHCRWA) has requested that all Municipal Utility Districts within its boundaries voluntarily reduce their water usage.

In the event of Mild Drought Conditions, we’re asking residents and other users to voluntarily reduce outdoor water usage as follows:

  • Even-numbered addresses use water outdoors on even numbered days.
  • Odd-numbered addresses use water outdoors on odd-numbered days.

Please limit this outdoor consumption to the hours of 8:00 PM to 4:00 AM.

While we have had small bouts of rain over the past few days, the overall drought continues to strain our water system and those other systems which help supply us. We ask that you help reduce this stress on our community’s water system by remaining mindful. Please ensure that your irrigation systems are leak free.

If you see a water leak anywhere in our subdivision please report it immediately by calling (832) 398-8211 or by writing in to MUDCustomerService@Inframark.com.

Boil Water Notice for Community Public Water Systems – February 17, 2021

Due to power outages and reduced distribution system pressure within the District, the Texas Commission on Environmental Quality has required the Harris County MUD 156, TX1013327, public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Inframark, the operator for Harris County MUD 156, at our 24-hour Customer Service Line (281) 398-8211.